Carpentersville is not renewing its contract with QuadCom 911, which provides emergency dispatching services for village police and fire calls. Switching to a new agency could save about $5 million over five years, a village official said. (Gloria Casas/The Courier-News)
By Gloria Casas | For the Naperville Sun
Carpentersville has notified QuadCom 911, the agency that provides emergency dispatch services, that it’s ending its contract with them effective May 2027 in a move projected to save about $2 million over five years.
QuadCom formed through a 1979 intergovernmental agreement between eight local municipalities. In addition to Carpentersville, it handles emergency dispatching calls for police and fire in East Dundee, Barrington Hills, West Dundee, South Barrington and Rutland Dundee Fire District.
The Carpentersville Village Board recently approved a resolution to notify QuadCom of its decision, which requires 12 months’ notice per the contract.
Officials with QuadCom were not available for comment.
The decision to leave QuadCom came after “an increasing review of options that our village really believes would be moving us to a more resilient dispatch agency with the added benefit of a substantial price decrease,” Village Manager Brad Stewart said.
While village trustees have not voted on a contract with a new vendor, it has received a proposal from Southeast Emergency Communications (SEECOM) based in Crystal Lake. It serves 13 agencies, including neighboring Algonquin, Lake in the Hills and Huntley.
SEECOM is offering a fixed rate of $37.06 per call in the first and second year of a five-year contract, Stewart said. The rate escalates over the remaining three years and tops out at $52.06 per call, he said.
The fifth-year rate is about $10 less per call than what QuadCom is charging in its 2026-27 budget year, Stewart said.
Article continues here.
Editorial note: This topic will be discussed at the Board of Trustees meeting Monday (See agenda note here).
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