Metra plans to start installing new ticket vending machines across the system next year, a transition that may have a significant impact on future fare collection.
Board directors last week approved a $70 million contract with California-based VenTek International to purchase and maintain 650 ticket vending machines.
The first phase of the redo involves 300 machines. Beginning in mid-2022, workers will swap out older units at downtown stations and busy Metra Electric stops. At 57 manned stations, “we would go to vending machines only, including downtown stations, where we would have customer service staff available” to assist riders, spokesman Michael Gillis said.
Metra will not lay off ticket agents. “Some positions will be cut through attrition, and others will be reassigned to customer service roles,” Gillis said.
In addition, 75 machines will be located at strategic stations to pilot a “proof-of-payment” fare system.
In the second phase, 350 more machines will be installed across the system so all 242 train stations will have a vending machine.
Most of Metra fares — nearly 69% — are handled through the Ventra app.
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