BARRINGTON HILLS, Ill. (CBS) — Airline customers are navigating mazes trying to get refunds on flights after COVID-19 derailed their travel plans.
Getting your refund can be tricky as it is, and even trickier if you used reward points for the purchase. A Barrington Hills family told CBS 2’s Tim McNicholas the payment snafus are causing headaches.
“We used to live in the city. We would bike to the games,” said Holly Husby.
As is displayed in their basement decorative choices, the Husbys are a Cubs family. They had both their first date and their engagement at Wrigley Field.
“It was Cubs-Giants,” said Holly Husby.
“The Cubs have always been a family affair,” said Marvin Husby.
The family booked a trip in early March to see the Cubs play the Cardinals in a historic series in London. They bought the plane tickets using about $12,700 worth of credit card reward points.
But then COVID-19 hit and international travel came to a halt, so they tried to get a refund.
Read the full CBS Chicago report here.
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